This SLA applies to all Sigilhosting compute, networking, and DNS services. Last updated January 2025.
Sigilhosting guarantees 99.99% uptime per calendar month for VPS instances, dedicated servers, bare metal servers, GPU servers, managed Kubernetes worker nodes, and load balancers (approximately 4.3 minutes of unplanned downtime per month). Managed DNS is covered at 99.9%.
Calculated as: (total minutes in month - downtime minutes) / total minutes in month × 100. Downtime starts when our monitoring detects the issue. We err on the side of the customer.
Compute (99.99%): Server reachability via public IP.
Network (99.99%): Public IP, private networking, floating IPs, load balancers.
DNS (99.9%): Anycast nameserver query resolution.
Dashboard, API, documentation, domain registration, and SSL provisioning are not covered.
| Monthly Uptime | Downtime | Credit |
|---|---|---|
| 99.9%–99.99% | 4–44 min | 10% |
| 99.0%–99.9% | 44 min–7 hrs | 25% |
| Below 99.0% | >7 hours | 50% |
Credits capped at 50% of monthly spend on the affected service.
Applied automatically at end of billing period. No tickets needed. Credits carry forward and do not expire.
Customer-caused: Firewall misconfiguration, OS crashes, resource exhaustion.
Force majeure: Natural disasters, government actions, widespread upstream outages.
Third-party: Domain registrars, certificate authorities, external DNS.
Abuse: Suspension due to TOS/AUP violation.
Announced 72+ hours in advance. Excluded from SLA. Performed during low-traffic hours with rolling updates.
Per-service, per-region uptime reports in dashboard and API. Public status page with 12 months history.
Three consecutive months below SLA: terminate without penalty. Cancel any time, no fees.
support@sigilhosting.com or support ticket. Disputes within 60 days. Sigilhosting Hosting and Services Ltd, 1 York Rd, Chapelhall, Airdrie ML6 8HW, United Kingdom.