Contact. Get in touch.

Engineering-driven support

Open a ticket from the dashboard for the fastest response. Include your server ID, region, and a description of the issue. Every ticket is handled by engineers with direct access to your infrastructure and our internal monitoring — not script readers working from decision trees who escalate to people who actually understand the problem.

Average response time is 15 minutes during US business hours (9am-6pm Pacific, Monday-Friday). After hours, tickets are triaged automatically. Issues affecting service availability are escalated to on-call engineers immediately. Non-critical issues are queued for the next business day.

For emergencies outside business hours — server unreachable, data loss risk, active security breach — call +44 7445 857259. The phone line connects to the on-call engineer directly. No phone tree, no hold music, no tier-1 screening.

What we can help with

Infrastructure issues: server not booting, network connectivity, DNS resolution failures, provisioning errors, backup restoration, and performance degradation. We troubleshoot at the infrastructure level and help determine whether the issue is in our systems or your application.

Account issues: billing questions, usage reports, API key management, permission configuration, and compliance documentation including SOC 2 reports and data processing agreements.

Architecture advice: for customers spending $500+/month, we offer architecture consultations to help optimize your infrastructure layout, reduce costs, and improve reliability. Schedule via your dashboard.

Sales and partnerships

For volume pricing, custom hardware configurations, dedicated capacity reservations, reseller agreements, and partnership discussions, email sales@sigilhosting.com. We respond to all sales inquiries within one business day with a real answer.

If you are evaluating Sigilhosting for a large deployment, we can provide a dedicated sandbox environment, architecture consultation, and custom pricing based on your expected usage. No high-pressure sales tactics.

General, press, legal, security

General questions: hello@sigilhosting.com. Press and media: press@sigilhosting.com. Legal, compliance, and data processing agreements: legal@sigilhosting.com.

Security vulnerability reports: security@sigilhosting.com. We accept GPG-encrypted reports. Our public key is published at sigilhosting.com/.well-known/security.txt. We follow responsible disclosure and credit reporters in our security advisories.

Abuse reports (spam, phishing, DDoS originating from Sigilhosting IPs): abuse@sigilhosting.com. Include relevant IP addresses, timestamps, and evidence. We investigate all credible reports within 24 hours.