How Sigilhosting uses cookies and similar technologies.
This Cookie Policy explains how Sigilhosting Hosting and Services Ltd ("Sigilhosting," "we," "us," or "our") uses cookies and similar tracking technologies when you visit our websites, use our console, access our APIs, or interact with our services in any way. This policy should be read alongside our Terms of Service and our Privacy Policy, which provide additional context for how we collect, use, and protect your information.
We use cookies and similar technologies to ensure our website and services function correctly, to improve your experience, to understand how our services are used, and to personalize content. Some cookies are essential for the operation of our services, while others help us improve your experience and understand usage patterns.
By continuing to use our websites and services, you acknowledge that you have read and understood this Cookie Policy. Where required by applicable law, we will seek your consent before placing non-essential cookies on your device.
Cookies are small text files that are placed on your computer, smartphone, tablet, or other device when you visit a website. Cookies are widely used by website operators to make their websites work more efficiently, to provide reporting information, and to assist with service personalization.
Cookies set by the website operator (in this case, Sigilhosting) are called "first-party cookies." Cookies set by parties other than the website operator are called "third-party cookies." Third-party cookies enable third-party features or functionality to be provided on or through the website, such as analytics, interactive content, and advertising. The third parties that set these cookies can recognize your device both when it visits the website in question and also when it visits certain other websites.
Cookies can be "persistent" cookies or "session" cookies. Persistent cookies remain on your device for a set period of time or until you delete them manually. Session cookies are temporary and are deleted when you close your browser. Each type of cookie serves a different purpose, and understanding these differences can help you make informed decisions about your cookie preferences.
Sigilhosting uses cookies for four primary purposes, each of which is described in detail in the sections that follow. We categorize our cookies as follows:
These cookies are essential for the operation of our website and services. They enable core functionality such as security, authentication, session management, and network management. Without these cookies, the services you have requested cannot be provided. Because these cookies are strictly necessary, they cannot be refused or disabled through our cookie consent mechanisms.
When you log in to the Sigilhosting console, we set a session cookie (sigilhosting_session) to authenticate your identity and maintain your logged-in state as you navigate between pages. This cookie contains an encrypted session identifier and does not contain your password or other sensitive credentials. The session cookie is transmitted over HTTPS only and is marked as HttpOnly to prevent client-side script access.
We use Cross-Site Request Forgery (CSRF) tokens stored in cookies (sigilhosting_csrf) to protect against unauthorized actions being performed on your behalf. This cookie works in conjunction with hidden form fields and request headers to verify that state-changing requests originate from our website and not from malicious third-party sites.
Our infrastructure uses cookies to route your requests to the same backend server throughout your session, ensuring consistent performance and preventing data inconsistencies. These cookies (sigilhosting_lb) contain only a server identifier and no personal information.
We use cookies to detect and prevent security threats, including brute-force login attempts, credential stuffing attacks, and other malicious activities. These cookies (sigilhosting_sec) may include information such as your IP address hash, request patterns, and device fingerprint characteristics to distinguish legitimate users from automated threats.
When you interact with our cookie consent banner, we store your preferences in a cookie (sigilhosting_consent) so that we can remember your choices and avoid showing you the consent banner on subsequent visits. This cookie is considered strictly necessary because it is required to respect your privacy preferences.
These cookies collect information about how visitors use our website, such as which pages are visited most often, how visitors navigate between pages, and whether visitors encounter error messages. All information collected by these cookies is aggregated and therefore anonymous. It is used solely to improve how our website works and to understand which content is most valuable to our users.
Sigilhosting operates a self-hosted analytics platform that collects anonymous usage data without relying on third-party services. Our internal analytics cookies (sigilhosting_analytics) track page views, session duration, referral sources, browser type, operating system, screen resolution, and general geographic location (country/region level only). We do not track individual user behavior across sessions and do not create user profiles for analytics purposes.
We use performance monitoring cookies (sigilhosting_perf) to measure page load times, API response times, and client-side rendering performance. This data helps us identify performance bottlenecks and optimize the user experience. Performance data is aggregated and does not contain personally identifiable information.
We may use cookies to assign you to a test group when we are evaluating changes to our website or services. These cookies (sigilhosting_ab) ensure that you receive a consistent experience throughout the duration of the test. A/B testing cookies do not contain personal information and are deleted at the conclusion of each test, which typically lasts no longer than 90 days.
We use cookies in conjunction with our error tracking systems to correlate client-side errors with specific browser configurations and usage patterns. This helps us reproduce and fix bugs more efficiently. Error tracking cookies (sigilhosting_err) contain a random session identifier and basic browser information, but no personal data.
Functional cookies enable our website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.
We use cookies to remember your preferences, such as your preferred language, timezone, default region selection, console theme (dark/light mode), dashboard layout, table sort preferences, and notification settings. These cookies (sigilhosting_prefs) ensure that your customizations persist across sessions without requiring you to reconfigure your settings each time you visit.
Our console uses cookies to maintain a list of your recently viewed resources (servers, domains, DNS zones) for quick access. This data (sigilhosting_recent) is stored locally in your browser and is not transmitted to our servers.
If you interact with our live chat or support widget, we may set cookies to maintain the conversation state across page navigations and to restore your chat history if you return within a short period. Support cookies (sigilhosting_support) may include your name and email address if you have provided them voluntarily through the chat interface.
Our documentation pages use cookies to remember your preferred programming language for code examples, your sidebar navigation state, and any content sections you have expanded or collapsed. These cookies (sigilhosting_docs) enhance your documentation browsing experience.
Sigilhosting does not currently serve third-party advertisements on our website or within our services. We do not sell your personal information to advertisers or data brokers. However, we may use limited targeting cookies for the following purposes:
When you arrive at our website from a marketing campaign (such as an email newsletter, social media post, or search advertisement), we may set a cookie (sigilhosting_utm) to record the campaign source, medium, and content. This helps us measure the effectiveness of our marketing efforts and allocate our marketing resources appropriately. Attribution cookies are first-party cookies and the data they contain is not shared with third parties.
Our partner and referral programs use cookies (sigilhosting_ref) to track referrals and ensure that our partners receive appropriate credit. Referral cookies record the referring partner's identifier and the date of the referral. This information is shared only with the referring partner for the purpose of crediting their referral.
We may use first-party cookies to customize the content and messaging you see on our website based on your previous interactions. For example, if you have visited our Kubernetes documentation, we may display Kubernetes-related content more prominently on your next visit. We do not use third-party retargeting services that track your activity across other websites.
In some cases, third parties may set cookies through our website. We carefully evaluate all third-party services that may set cookies through our website and only work with providers that meet our privacy and security standards. The following third-party services may set cookies:
Our payment processor may set cookies to facilitate secure payment transactions, detect fraud, and comply with financial regulations. These cookies are subject to the payment processor's own privacy policy and cookie practices.
Our content delivery network and web application firewall may set cookies to distinguish between legitimate visitors and automated bots, to route requests efficiently, and to enforce rate limiting and other security policies. These cookies are technically necessary for the secure delivery of our services.
Some pages on our website may include embedded content from third parties, such as videos, interactive demos, or social media widgets. These embedded content providers may set their own cookies when you interact with their content. We encourage you to review the cookie policies of any third-party content providers you interact with through our website.
The cookies we use have varying durations depending on their purpose:
You can check the specific duration of each cookie by inspecting your browser's cookie storage. We review cookie durations periodically and minimize retention periods where possible.
Most web browsers allow you to manage your cookie preferences through the browser settings. You can typically set your browser to refuse all cookies, accept only first-party cookies, delete cookies when you close the browser, or be prompted before accepting cookies. The process for managing cookies varies by browser:
Please note that disabling cookies may impact the functionality of our website and services. In particular, disabling strictly necessary cookies will prevent you from logging in to the Sigilhosting console and using authenticated features.
Where required by applicable law, we provide a cookie consent banner that allows you to accept or reject non-essential cookies. You can change your cookie preferences at any time by clicking the "Cookie Settings" link in the footer of our website. Your preferences are stored in a cookie and applied to all subsequent page loads.
For specific third-party cookies, you may be able to opt out through the following industry mechanisms:
In addition to cookies, we may use other similar tracking technologies:
We use browser local storage (HTML5 Web Storage) to store certain preferences and cached data on your device. Unlike cookies, local storage data is not automatically transmitted to our servers with each request. Local storage is used for console layout preferences, cached resource lists, and documentation search history. You can clear local storage through your browser's developer tools or settings.
Session storage is similar to local storage but is cleared when you close your browser tab. We use session storage for temporary state management during complex console workflows, such as multi-step server deployment or domain registration processes.
We may use web beacons (also known as pixel tags, tracking pixels, or clear GIFs) in our emails and on certain pages of our website. Web beacons are tiny, transparent images that allow us to count users who have visited a specific page or opened an email, to verify system and server integrity, and to measure the effectiveness of our communications.
Our security systems may collect certain technical characteristics of your browser and device (such as browser version, installed plugins, screen resolution, timezone, and language settings) to create a device fingerprint. This fingerprint is used exclusively for fraud prevention and security purposes, such as detecting unauthorized login attempts from unfamiliar devices. We do not use browser fingerprinting for advertising or user profiling purposes.
Our servers use standard HTTP caching mechanisms, including ETags and cache-control headers, to optimize content delivery and reduce bandwidth usage. While these technologies can theoretically be used for tracking purposes, we use them solely for their intended caching purpose.
Some web browsers offer a "Do Not Track" (DNT) setting that sends a signal to websites requesting that your browsing not be tracked. There is currently no universally accepted standard for how companies should respond to DNT signals. We do not currently respond to DNT browser signals. However, we are committed to providing you with meaningful choices about the information collected on our website for third-party purposes, and we will continue to monitor developments in DNT technology and adjust our practices accordingly.
Regardless of your DNT settings, we do not engage in cross-site tracking of our users. Our analytics and performance monitoring cookies are first-party only, and we do not share browsing activity data with third-party advertisers or data brokers.
We may update this Cookie Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes to this policy, we will notify you by posting the updated policy on our website and, where appropriate, updating the cookie consent banner to reflect any new categories of cookies or significant changes in how we use existing cookies.
We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and related technologies. Your continued use of our website and services after any changes to this Cookie Policy constitutes your acceptance of the updated policy.
If you have any questions about this Cookie Policy, our use of cookies, or how to manage your cookie preferences, please contact us:
For questions specifically related to the General Data Protection Regulation (GDPR) or other European data protection laws, you may also contact our designated data protection contact at dpo@sigilhosting.com.